What products do you sell?

Strand Supply offers premium barber and hairdressing tools including professional scissors, spray bottles, and barber capes — designed for barbers and stylists who demand quality.

Where do you ship?

We ship across Australia and internationally to New Zealand, the United Kingdom, and Southeast Asia (Singapore, Malaysia, Hong Kong, Indonesia, Philippines, and Thailand).

How much does international shipping cost?

International shipping rates vary by destination:

• New Zealand: Standard $15 AUD | Express $28 AUD 
• United Kingdom: Standard $35 AUD | Express $45 AUD
• Southeast Asia: Standard $35 AUD | Express $45 AUD 

How long does shipping take?

Australian orders are typically processed within 1–2 business days and delivered within 3–7 business days. International orders generally take 7–14 business days depending on destination and selected shipping method.

What is your returns policy?

We accept returns within 30 days of delivery, provided items are unused and in original condition. We'll do our best to make it right — see our full Refund Policy for details. Please note that international customers are responsible for return shipping costs.

Are your products suitable for professional use?

Yes. All Strand Supply products are designed with professional barbers and hairdressers in mind, built to withstand daily use in a salon or barbershop environment.

How do I track my order?

Once your order has shipped, you'll receive a confirmation email with tracking details.

Do you offer bulk or wholesale pricing?

We're currently focused on retail, but if you're interested in bulk orders, please get in touch via our Contact page.

We offer a 30-day return window on eligible items. Items must be unused and in original condition. Professional scissors that have been used cannot be returned for hygiene reasons. Refunds are processed within 10 business days.Read full returns policy.

We ship Australia-wide via Australia Post, with international shipping available to select countries. Standard delivery takes 3–7 business days, while Express Post takes 1–3 business days. Enjoy free standard shipping on Australian orders over $100. Orders are dispatched within 1–2 business days.Read full shipping policy.